User Support Technician

Employer: Novagems Inc.

Location: Abbotsford, British Columbia

Salary: $38.00 hourly

Languages: English Education: College/CEGEP Experience: 1 year to less than 2 years Tasks: Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Manage incidents